How to make a complaint

We do everything we can to provide a good service for our clients. However, if you are not satisfied with the service we have provided, you should speak in the first instance to the person in our organisation that you normally deal with.

If you are not satisfied with the response you get, you should write to

The Chief Executive
The Social Enterprise Loan Fund
Ground Floor, Ibex House
42 – 47 Minories
London
EC3N 1DY

setting out details of your complaint.  Your complaint will be investigated by the Chief Executive and a written response sent to you.

When you receive the reply from the Chief Executive a right of appeal to the Board of the The Social Enterprise Loan Fund will be offered.

If your complaint is about the Chief Executive, you should write to the Chairman of the The Social Enterprise Loan Fund at the same address and your complaint will be investigated by a member of the Board.

Maintaining client confidentiality is very important to us and we will not discuss your affairs with third parties without your consent.  If you have a complaint and have asked somebody to represent you, we will ask for a signed authority from you before we speak to them.

All complaints are taken seriously and are reported to The Social Enterprise Loan Fund Board.